Heritage Fashion is a online shop that offers premium vintage clothing brands (pre-loved pieces) from around the world. We specialize in curating high-quality, stylish, and sustainable clothes.

Our team carefully inspects each item for quality, material, and authenticity. If there are any defects, we will transparently list them in the description and make them visible in the product images. If you find any unlisted defects, please contact us at info@heritagefashion.eu with photos.

Yes, we offer free shipping on all orders over €70. You’ll also see a progress bar at checkout showing how close you are to qualifying for free shipping.

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with tags intact. Contact our customer service to initiate a return.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

The size of each item is clearly indicated in both the description and photos. We recommend getting your usual size unless you want a different fit.Answer Content

If you believe you've received the wrong size, please contact our customer service team, and we'll be happy to assist you.

- Netherlands: €5.99. Enjoy FREE shipping for orders over €75.
- Belgium: €6.99. Enjoy FREE shipping for orders over €75.
- Rest of Europe: €9.99. Enjoy FREE shipping for orders over €99.

- Orders placed Monday to Friday are shipped the next day, with delivery the day after. - Orders placed on weekends are shipped on Monday.
- International orders may take longer

Make sure to check your spam folder. If the email isn’t there, please contact customer service.

Please contact customer service immediately. If the order hasn't been shipped, we can update the address. If it’s already shipped, we’ll wait for the package to be returned before reshipping (new shipping costs will apply).

You can only cancel if the order hasn’t shipped yet. Please contact us immediately if you'd like to cancel.

If you think your package is lost, please check with your neighbors and the shipping provider first. If the package is still lost after a few days, contact us, and we’ll start an investigation.

Note: We don’t offer refunds for lost packages but will issue store credit for the order’s value.

Unlike many vintage stores in Amsterdam, you can return items within 14 days by simply using our return portal. Once we receive the item, we’ll inspect and process the return within 14 days. You’ll receive a confirmation email, and store credit for your next purchase.

Please use the return portal to request a return and provide your original order number.

Requirements for Returning Items to Our Store:

○ Items must be returned in the original packaging.
○ Ensure the item is neatly packed, with zippers, buttons, etc. fastened in the same condition you received.

This process ensures smooth handling and adherence to our return policy.

We expect your return to arrive at our warehouse within 5 working days. Once we receive it, you will automatically receive a confirmation via email. The return will be processed within 14 working days, although it’s often faster. Feel free to contact us if you have any further questions!

You can reach us in two ways:

1. Chatbot: Ask your question directly through our chatbot on the webshop.

2. Email: You can email us at info@heritagefashion.eu, and expect to get a response within 72 hours.

We’re here to assist you with any questions or concerns!

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our thrift store’s checkout is secure and encrypted for your safety and confidentiality.