Last Updated: 28/09/2023

At Heritage Fashion, we strive to provide a seamless shopping experience, including our delivery and return processes. Please read this Delivery & Return Policy carefully to understand how it applies to your orders and returns.

**Delivery Information**

**1. Shipping Locations**

We offer shipping within [insert shipping locations or countries]. Please note that additional charges may apply for international orders.

**2. Order Processing**

- Orders are typically processed within [insert processing time] business days.
- You will receive a confirmation email with tracking information once your order ships.
- Shipping times may vary depending on your location and the shipping method selected.

**3. Shipping Methods**

We offer various shipping options, including standard and expedited shipping. Shipping costs and estimated delivery times will be provided during the checkout process.

**4. Shipping Costs**

Shipping costs are calculated based on your order total, shipping location, and selected shipping method. Please review shipping costs before completing your purchase.

**5. Tracking Your Order**

You can track the status of your order using the provided tracking number. If you encounter any issues with tracking, please contact our customer support team.

**Return Information**

**1. Returns Eligibility**

- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Returns must be initiated within [insert return period] days from the date of delivery.
- Certain items, such as [insert exceptions], may not be eligible for return.

**2. Return Process**

To initiate a return, please follow these steps:

- Contact our customer support team at [insert contact email] to request a return authorization.
- Include the return authorization number on the return package.
- Pack the item securely and ship it to the address provided by our customer support team.
- We recommend using a trackable shipping method to ensure your return is received.

**3. Return Shipping Costs**

- If your return is due to a product defect or error on our part, we will cover the return shipping costs.
- For other return reasons (e.g., change of mind), you will be responsible for return shipping costs.

**4. Refund Process**

- Refunds will be processed within [insert refund processing time] business days after receiving and inspecting the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow additional time for the refund to reflect in your account, as processing times may vary by financial institution.

**5. Exchanges**

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

**Contact Us**

If you have any questions or need assistance with your order or return, please contact our customer support team at info@heritagefashion.com.

Thank you for shopping at Heritage Fashion. Your satisfaction is our priority, and we look forward to assisting you with your orders and returns.